Yes, you can return products, and we try to keep this as simple (and fair) as possible:
If your product is unopened (within 30 days):
You’re absolutely welcome to return it. As long as it’s unused and still in its original sealed packaging, we can offer:
• A full refund, or
• An exchange for something else
Note: The Snack Pack (consisting of water-based lube and oil) are only eligible for return if the shrink wrap is fully sealed and intact, and must be returned within 30 days of the purchase date. Once the product is received and its condition is verified, a full refund will be issued.
This is just to ensure hygiene and safety standards for all our customers.
If your product has been opened (within 30 days):
We completely understand that finding the right product can take a bit of trial and error. While we can’t accept returns on opened items for hygiene reasons, you’re still covered by our Pleasure Guarantee:
• We can exchange it for a better-suited product, or
• Offer store credit so you can try something else
Our team is always here to help guide you to the right fit💛
- Please note that lubes, oils, and accessories are not covered under our Pleasure Guarantee Policy.If something arrived damaged or isn’t working properly:
Just send us a quick photo or video, and we’ll sort it out right away.